Refund Policy
Last updated: July 29, 2026
At Solyra® Firework Light, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund and exchange policy.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return for a refund or exchange. After 30 days from the delivery date, we cannot offer you a refund or exchange.
2. Eligibility for Return
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging.
- Accompanied by the original receipt or proof of purchase.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at support@solyrafireworklight.com within the 30-day return window.
- Provide your order number and a brief explanation of why you wish to return the item.
- Our team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send back your item.
- Please do not send your item back without an RMA number, as it may delay or prevent your refund/exchange.
4. Refund Method and Timeline
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days after we receive and inspect the returned item. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
5. Return Shipping Costs
The customer is responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund.
We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
6. Non-Returnable Items
Certain types of items cannot be returned. These include:
- Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Clearance or final sale items.
- Personalized or custom-made items.
- Hygiene products (if applicable and opened).
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@solyrafireworklight.com within 7 days of delivery. We will require photographic evidence of the damage or defect. Upon verification, we will offer you a free replacement or a full refund, including any original shipping costs. You will not be responsible for return shipping costs for damaged or defective items.
8. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@solyrafireworklight.com to initiate the exchange process. Exchanges are subject to product availability.
9. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@solyrafireworklight.com.